{"id":223,"date":"2013-10-25T13:17:29","date_gmt":"2013-10-25T11:17:29","guid":{"rendered":"http:\/\/scrapstudio.blackswanzone.com\/?page_id=223"},"modified":"2026-07-16T20:26:48","modified_gmt":"2026-07-16T18:26:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/scrapstudio.es\/en\/tienda\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n

F. A. Q.<\/h1>
<\/div>

\u00daltima actualizaci\u00f3n:<\/strong> 14 de julio de 2026<\/p><\/div>\n\n\n\n

<\/div>

Bienvenido al Centro de Ayuda de ScrapStudio.

Aqu\u00ed encontrar\u00e1s respuesta a las preguntas m\u00e1s habituales sobre nuestros productos digitales, el proceso de compra, las descargas, la impresi\u00f3n y las licencias de uso.

Si despu\u00e9s de consultar esta p\u00e1gina sigues necesitando ayuda, puedes escribirnos a info@scrapstudio.es<\/a><\/strong>. Estaremos encantados de ayudarte y responderemos, por lo general, en un plazo m\u00e1ximo de 24 horas laborables<\/strong>.<\/p><\/div><\/div>\n\n\n\n

Antes de comprar<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 vende ScrapStudio?<\/span><\/div>

ScrapStudio dise\u00f1a y publica recursos digitales imprimibles relacionados con la organizaci\u00f3n personal, la creatividad, el journaling, el junk journal, el scrapbooking, la escritura y otros proyectos en papel.
Todos los productos son originales y han sido creados por ScrapStudio.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfVend\u00e9is productos f\u00edsicos?<\/span><\/div>

No.
Todos los productos disponibles en nuestra tienda son archivos digitales descargables.
No recibir\u00e1s ning\u00fan env\u00edo f\u00edsico en tu domicilio.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 recibir\u00e9 despu\u00e9s de comprar?<\/span><\/div>

Una vez confirmado el pago, recibir\u00e1s un enlace para descargar un archivo comprimido (.ZIP) que contiene todos los archivos incluidos en el producto adquirido.
La descripci\u00f3n de cada producto indica claramente el contenido y los formatos incluidos.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfEn qu\u00e9 idiomas est\u00e1n disponibles los productos?<\/span><\/div>

Casi todos nuestros productos est\u00e1n disponibles en espa\u00f1ol e ingl\u00e9s<\/strong>.
La ficha de cada producto indica claramente los idiomas incluidos.<\/p><\/div><\/div><\/div>\n\n\n

Descargas<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfC\u00f3mo descargar\u00e9 mi compra?<\/span><\/div>

Una vez completado el pago recibir\u00e1s acceso a un enlace de descarga donde podr\u00e1s descargar tu compra.
No existe un l\u00edmite de descargas, por lo que podr\u00e1s volver a descargar los archivos siempre que lo necesites.
Te recomendamos guardar una copia de seguridad en tu ordenador o en un servicio de almacenamiento seguro.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 contiene el archivo ZIP?<\/span><\/div>

Cada producto se entrega en un archivo comprimido (.ZIP).
Dependiendo del producto, el contenido puede incluir:
archivos PDF;
im\u00e1genes JPG;
im\u00e1genes PNG;
otros archivos relacionados con el producto.
La descripci\u00f3n de cada art\u00edculo indica exactamente qu\u00e9 incluye.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 es un archivo ZIP?<\/span><\/div>

Un archivo ZIP es una carpeta comprimida que agrupa varios archivos en un \u00fanico documento para facilitar la descarga.
Antes de utilizar los archivos ser\u00e1 necesario descomprimir dicha carpeta.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfC\u00f3mo abrir un archivo ZIP en Windows?<\/span><\/div>

Haz clic con el bot\u00f3n derecho sobre el archivo descargado y selecciona:
Extraer todo…<\/strong>
Windows crear\u00e1 autom\u00e1ticamente una carpeta con todos los archivos del producto.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfC\u00f3mo abrir un archivo ZIP en Mac?<\/span><\/div>

Haz doble clic sobre el archivo ZIP.
macOS lo descomprimir\u00e1 autom\u00e1ticamente y mostrar\u00e1 la carpeta con su contenido.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfC\u00f3mo abrir un archivo ZIP en iPhone o iPad?<\/span><\/div>

La aplicaci\u00f3n Archivos<\/strong> de iOS permite abrir archivos ZIP de forma autom\u00e1tica.
Solo tienes que tocar el archivo descargado para que el sistema cree una carpeta con su contenido.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfC\u00f3mo abrir un archivo ZIP en Android?<\/span><\/div>

La mayor\u00eda de dispositivos Android permiten abrir archivos ZIP desde la aplicaci\u00f3n de archivos.
Si tu dispositivo no lo permite, puedes utilizar cualquier aplicaci\u00f3n compatible con archivos comprimidos.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 hago si pierdo mis archivos?<\/span><\/div>

No hay problema.
Si puedes acreditar la compra (por ejemplo, mediante el correo utilizado en el pedido o el comprobante correspondiente), podremos facilitarte nuevamente el acceso a los archivos.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 hago si tengo problemas con la descarga?<\/span><\/div>

Si experimentas cualquier incidencia t\u00e9cnica, escr\u00edbenos a info@scrapstudio.es<\/a><\/strong> indicando:
nombre del producto;
correo electr\u00f3nico utilizado en la compra;
descripci\u00f3n del problema.
Intentaremos resolver la incidencia lo antes posible.<\/p><\/div><\/div><\/div>\n\n\n

Impresi\u00f3n<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPuedo imprimir los archivos en casa?<\/span><\/div>

S\u00ed.
Todos nuestros productos est\u00e1n preparados para imprimirse correctamente en impresoras dom\u00e9sticas compatibles.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPuedo imprimirlos en una copister\u00eda?<\/span><\/div>

S\u00ed.
Tambi\u00e9n puedes imprimirlos en cualquier copister\u00eda o servicio profesional de impresi\u00f3n.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 tama\u00f1os utiliz\u00e1is?<\/span><\/div>

La mayor\u00eda de nuestros productos est\u00e1n dise\u00f1ados para formatos como:
A4;
A5.
Cada ficha de producto indica los tama\u00f1os disponibles.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfDebo imprimir al 100 %?<\/span><\/div>

S\u00ed.
Los archivos est\u00e1n preparados para imprimirse al 100 % de escala<\/strong>.
Para obtener el tama\u00f1o correcto, desactiva cualquier opci\u00f3n del tipo:
Ajustar a p\u00e1gina.
Escalar.
Reducir para ajustar.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfLos PDF incluyen marcas de corte?<\/span><\/div>

No.
Nuestros archivos est\u00e1n preparados para imprimir directamente sin marcas de corte.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 papel recomend\u00e1is?<\/span><\/div>

Depende del tipo de producto.
Como orientaci\u00f3n general:
papel de 80-100 g\/m\u00b2 para planificaci\u00f3n y escritura;
papel de 120-160 g\/m\u00b2 para imprimibles de mayor calidad;
papel fotogr\u00e1fico o art\u00edstico cuando el producto est\u00e9 pensado para ello.
En algunos productos encontrar\u00e1s recomendaciones espec\u00edficas.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPor qu\u00e9 los colores impresos son diferentes a los de la pantalla?<\/span><\/div>

Cada monitor, impresora, tinta y tipo de papel reproduce el color de forma diferente.
Peque\u00f1as variaciones de color son completamente normales y no constituyen un defecto del producto.<\/p><\/div><\/div><\/div>\n\n\n

Licencias<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPuedo imprimir varias copias?<\/span><\/div>

S\u00ed.
La licencia personal permite realizar tantas impresiones como necesites para tu propio uso.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPuedo compartir los archivos con otra persona?<\/span><\/div>

No.
Cada compra concede una licencia personal para un \u00fanico comprador.
Los archivos no pueden compartirse, enviarse ni distribuirse.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPuedo regalar los archivos?<\/span><\/div>

No.
Si deseas regalar un producto de ScrapStudio, te recomendamos adquirir una copia para la persona destinataria.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPuedo vender productos utilizando vuestros dise\u00f1os?<\/span><\/div>

No.
La licencia personal no autoriza ning\u00fan uso comercial.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfExiste una licencia comercial?<\/span><\/div>

S\u00ed.
Algunos productos pueden disponer de una licencia comercial independiente.
Si deseas utilizar nuestros dise\u00f1os en un proyecto comercial, ponte en contacto con nosotros antes de hacerlo.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tSoy profesor. \u00bfPuedo imprimir material para mi clase?<\/span><\/div>

La licencia personal no incluye el uso educativo colectivo.
Si deseas imprimir un recurso para varios alumnos o utilizarlo de forma continuada en un centro educativo, ser\u00e1 necesario adquirir la licencia correspondiente.
Si tienes dudas sobre qu\u00e9 licencia necesitas, estaremos encantados de asesorarte.<\/p><\/div><\/div><\/div>\n\n\n

Compras<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfQu\u00e9 m\u00e9todos de pago acept\u00e1is?<\/span><\/div>

Actualmente aceptamos pagos mediante:
Stripe;
PayPal.
Ambos sistemas ofrecen plataformas de pago seguras.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfPuedo cancelar una compra?<\/span><\/div>

Al tratarse de productos digitales cuya descarga es inmediata, una vez iniciado el acceso al contenido no es posible cancelar la compra conforme a la normativa aplicable.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfAcept\u00e1is devoluciones o reembolsos?<\/span><\/div>

No.
Los productos digitales descargables no admiten devoluciones una vez facilitado el acceso a los archivos.
No obstante, si existe un problema t\u00e9cnico atribuible a ScrapStudio, buscaremos siempre la soluci\u00f3n m\u00e1s adecuada.
Consulta nuestra Pol\u00edtica de Devoluciones y Reembolsos<\/strong> para obtener m\u00e1s informaci\u00f3n.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfNecesito crear una cuenta para comprar?<\/span><\/div>

No es obligatorio.
Te recomendamos crear una cuenta porque te permitir\u00e1 consultar tus pedidos y acceder a tus compras de forma m\u00e1s c\u00f3moda en futuras visitas, pero tambi\u00e9n puedes realizar tu compra como invitado si esa opci\u00f3n est\u00e1 disponible en el momento del pedido.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00bfCu\u00e1nto tard\u00e1is en responder?<\/span><\/div>

Nuestro plazo habitual de respuesta es de 24 horas laborables<\/strong>.
En periodos de mayor volumen de consultas este plazo podr\u00eda ampliarse ligeramente.<\/p><\/div><\/div><\/div>\n\n\n

Contact<\/h2>

Si no encuentras aqu\u00ed la respuesta que buscas, puedes escribirnos a:

Email:<\/strong> info@scrapstudio.es<\/a>
Nos encantar\u00e1 ayudarte.<\/p><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

F. A. Q. \u00daltima actualizaci\u00f3n: 14 de julio de 2026 Antes de comprar Descargas Impresi\u00f3n Licencias Compras Contacto Si no encuentras aqu\u00ed la respuesta que buscas, puedes escribirnos a: Email: info@scrapstudio.esNos encantar\u00e1 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