{"id":42525,"date":"2026-07-14T15:13:00","date_gmt":"2026-07-14T13:13:00","guid":{"rendered":"https:\/\/scrapstudio.es\/?page_id=42525"},"modified":"2026-07-14T18:27:56","modified_gmt":"2026-07-14T16:27:56","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/scrapstudio.es\/en\/tienda\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de Devoluciones y Reembolsos"},"content":{"rendered":"
\n

Pol\u00edtica de Devoluciones y Reembolsos<\/h1>
<\/div>

\u00daltima actualizaci\u00f3n:<\/strong> 14 de julio de 2026<\/p><\/div>\n\n\n\n

1. Introducci\u00f3n<\/h2>

En ScrapStudio trabajamos para ofrecer recursos digitales de calidad, cuidadosamente dise\u00f1ados y descritos con la mayor claridad posible para que puedas realizar tu compra con toda la informaci\u00f3n necesaria.

Al tratarse exclusivamente de productos digitales descargables, esta pol\u00edtica regula las condiciones aplicables a las devoluciones, reembolsos y resoluci\u00f3n de incidencias relacionadas con las compras realizadas en este sitio web.

Te recomendamos leerla antes de completar cualquier pedido.<\/p><\/div>\n\n\n\n

2. Productos digitales<\/h2>

Todos los productos comercializados por ScrapStudio son productos digitales<\/strong>.

No se env\u00eda ning\u00fan art\u00edculo f\u00edsico.

Una vez confirmado el pago, el comprador obtiene acceso inmediato a la descarga de los archivos incluidos en el producto adquirido.<\/p><\/div>\n\n\n\n

3. Derecho de desistimiento<\/h2>

De conformidad con el art\u00edculo 103.m) del Real Decreto Legislativo 1\/2007<\/strong>, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, el derecho de desistimiento no resulta aplicable a los contenidos digitales suministrados por v\u00eda electr\u00f3nica cuando su ejecuci\u00f3n ha comenzado y el consumidor ha prestado previamente su consentimiento expreso, reconociendo que pierde dicho derecho desde el momento en que se inicia la descarga.

Al completar una compra en ScrapStudio, el cliente acepta expresamente el acceso inmediato al contenido digital y reconoce que, una vez iniciada la descarga, pierde el derecho de desistimiento en los t\u00e9rminos previstos por la legislaci\u00f3n vigente.<\/p><\/div>\n\n\n\n

4. Devoluciones<\/h2>

Debido a la naturaleza de los productos digitales descargables, no se aceptan devoluciones una vez completada la compra y facilitado el acceso a los archivos.

Por este motivo, te recomendamos revisar cuidadosamente la descripci\u00f3n de cada producto antes de finalizar el pedido.

Si tienes cualquier duda previa a la compra, estaremos encantados de ayudarte.<\/p><\/div>\n\n\n\n

5. Reembolsos<\/h2>

Con car\u00e1cter general, no se realizar\u00e1n reembolsos por motivos como:

cambio de opini\u00f3n;
compra realizada por error;
no haber le\u00eddo la descripci\u00f3n del producto;
incompatibilidad con programas o dispositivos no indicados;
diferencias normales entre los colores mostrados en pantalla y el resultado impreso;
desconocimiento del funcionamiento del producto;
falta de conocimientos sobre impresi\u00f3n o uso de archivos digitales.<\/p><\/div>\n\n\n\n

6. Incidencias t\u00e9cnicas<\/h2>

Aunque revisamos cuidadosamente todos nuestros productos antes de publicarlos, pueden producirse incidencias t\u00e9cnicas excepcionales.

Si el archivo descargado presenta alguno de los siguientes problemas:

est\u00e1 da\u00f1ado;
no puede abrirse correctamente;
est\u00e1 incompleto;
contiene un error atribuible a ScrapStudio;
no coincide con la descripci\u00f3n publicada;

ponte en contacto con nosotros para que podamos solucionarlo lo antes posible.

Tras revisar la incidencia podremos ofrecer, seg\u00fan corresponda:

un nuevo enlace de descarga;
una versi\u00f3n corregida del archivo;
la sustituci\u00f3n del producto;
o, cuando proceda, el reembolso del importe abonado.<\/p><\/div>\n\n\n\n

7. Descargas<\/h2>

Es responsabilidad del comprador descargar y guardar los archivos adquiridos una vez realizada la compra.

Si experimentas cualquier problema t\u00e9cnico durante la descarga, puedes escribirnos para que podamos ayudarte.

Nuestro objetivo es que puedas acceder correctamente al producto que has adquirido.<\/p><\/div>\n\n\n\n

8. Calidad de impresi\u00f3n<\/h2>

Los productos de ScrapStudio est\u00e1n dise\u00f1ados para imprimirse tanto en impresoras dom\u00e9sticas como en servicios profesionales de copister\u00eda.

La calidad final puede variar en funci\u00f3n de distintos factores, entre ellos:

el modelo de impresora;
el tipo de papel;
la tinta utilizada;
la configuraci\u00f3n de impresi\u00f3n;
la calibraci\u00f3n del monitor;
los perfiles de color del dispositivo.

Por este motivo, peque\u00f1as diferencias de color entre la pantalla y la impresi\u00f3n final no constituyen un defecto del producto ni dan derecho a devoluci\u00f3n o reembolso.<\/p><\/div>\n\n\n\n

9. Compatibilidad<\/h2>

Cada ficha de producto indica los formatos incluidos.

Es responsabilidad del comprador comprobar que dichos formatos son compatibles con el software y los dispositivos que pretende utilizar.

Si tienes dudas antes de comprar, puedes consultarnos sin compromiso.<\/p><\/div>\n\n\n\n

10. Compras duplicadas<\/h2>

Si por un error t\u00e9cnico se realiza un cobro duplicado del mismo pedido, ponte en contacto con nosotros lo antes posible.

Una vez comprobada la incidencia, procederemos al reembolso del importe cobrado indebidamente.<\/p><\/div>\n\n\n\n

11. Pedidos fraudulentos<\/h2>

ScrapStudio se reserva el derecho de cancelar pedidos o rechazar reembolsos cuando existan indicios razonables de fraude, uso abusivo del sistema de devoluciones, intentos de obtener los archivos sin respetar las condiciones de compra o cualquier otra actuaci\u00f3n contraria a la buena fe.<\/p><\/div>\n\n\n\n

12. C\u00f3mo solicitar ayuda<\/h2>

Si necesitas asistencia relacionada con una compra, puedes escribirnos a:
Correo electr\u00f3nico:<\/strong> info@scrapstudio.es<\/a>

Para agilizar la gesti\u00f3n de tu consulta, te recomendamos indicar:

nombre utilizado en la compra;
direcci\u00f3n de correo electr\u00f3nico empleada en el pedido;
fecha aproximada de la compra;
nombre del producto;
descripci\u00f3n detallada de la incidencia.

El plazo habitual de respuesta es de 24 horas laborables<\/strong>.<\/p><\/div>\n\n\n\n

13. Modificaciones de esta pol\u00edtica<\/h2>

ScrapStudio podr\u00e1 actualizar esta Pol\u00edtica de Devoluciones y Reembolsos cuando resulte necesario para adaptarla a cambios legislativos, t\u00e9cnicos o derivados de la evoluci\u00f3n de la tienda.

La versi\u00f3n vigente ser\u00e1 siempre la publicada en esta p\u00e1gina.<\/p><\/div>\n\n\n\n

14. Contacto<\/h2>

Si tienes cualquier duda sobre esta pol\u00edtica o necesitas ayuda con un pedido, puedes contactar con ScrapStudio a trav\u00e9s de:

Titular:<\/strong> Sarai Mata Clemente
Correo electr\u00f3nico:<\/strong> info@scrapstudio.es<\/a>
Sitio web:<\/strong> https:\/\/scrapstudio.es<\/a><\/p><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

Pol\u00edtica de Devoluciones y Reembolsos \u00daltima actualizaci\u00f3n: 14 de julio de 2026 1. Introducci\u00f3n En ScrapStudio trabajamos para ofrecer recursos digitales de calidad, cuidadosamente dise\u00f1ados y descritos con la mayor claridad posible para que puedas realizar tu compra con toda la informaci\u00f3n necesaria. Al tratarse exclusivamente de productos digitales descargables, esta pol\u00edtica regula las condiciones […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":42518,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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